Support

Write to support@shifticker.com. Say which organization you are in and, for a problem with a check-in, roughly when it happened. We answer on working days.

Common questions

I checked in but the app says I was away from the site

Your phone’s position was outside the geofence your employer set for that site. The check-in is still recorded; it is flagged so your manager can look at it. Moving a few metres and trying again usually clears it; a manager can also widen the geofence.

I had no signal when I checked in

The check-in is kept on your phone and sent when the connection comes back, with the time you tapped, not the time it uploaded. The Shift screen shows how many are waiting to send.

I want to stop sharing my location

Check out. Position is recorded only between a check-in and a check-out, and the server refuses it outside a shift. The privacy policy describes exactly what is recorded and who sees it.

I forgot my password

Use Forgot your password? on the sign-in screen; a reset link is emailed to you.

I want to delete my account

Settings > Delete account, in the app or on the web. What goes and what stays is on the account deletion page.

I am an owner and need help with billing

Billing in the dashboard shows your plan, receipts and a link to change the card. For anything else about a charge, write to the address above with the invoice number from your receipt.